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FAQS

WHAT DOES A MORTGAGE BROKER DO? (VIDEO)

We take the hassle out of getting a loan. We do the research for you, comparing mortgage products from different lenders to ensure you get the best fit loan solution for your requirements. Acting as the intermediary between yourself and the lender, you get our personalised service rather than a help desk.

WHY USE A MORTGAGE BROKER?

We offer you real choice (whereas your bank can only offer you their mortgage products) coupled with a quality personalised service. We seek to understand your financial goals and become your long term partner to help you achieve them.

HOW MUCH WILL IT COST ME? (VIDEO)

Our highly valuable service is provided at no cost to you, given we receive a commission from your nominated lender.

AM I GOING TO GET CHARGED MORE BY MY LENDER IF I USE A BROKER?

No, you will get the same (and maybe even a better) deal when using a broker.  How is this possible? Think of it as the lender outsourcing their customer service.  A broker pre-qualifies the applicant(s) and matches the application to lender's policy and product, therefore the the conversion rate for broker introduced loans is generally higher than for direct applications.  As the lender is only paying the broker for successful applications, it is actually a very cost effective way for them to generate new business.

WHEN AND WHERE DO YOU OFFER APPOINTMENTS?

We operate a flexible mobile service.  We meet with clients at a time (often after-hours) and place that is convenient for them.

DO YOU RECOMMEND LENDERS BASED ON COMMISSION YOU RECEIVE?

The options we present are driven only by your needs and we do not favour particular lenders. The rate of commission is very similar across our panel so there is no financial incentive for us to do otherwise.

HOW OFTEN SHOULD I REVIEW MY MORTGAGE?

We recommend a brief annual review and a more in depth review bi-annually.  Where you are in a fixed rate product we recommend reviewing prior to the expiry of the fixed term.  Don't worry, if you're our client we will get in touch with you proactively to review and ensure your loan(s) continue to meet your needs.

WHICH LENDERS DO YOU HAVE ACCESS TO?

We have access to over 30 lenders including major banks, non-major banks, Keystart and non-bank lenders. This enables us to find a solution for our clients with their varying needs and situations.

DO YOU DEAL WITH FIRST HOME BUYERS?

Yes, we love helping first home buyers. In addition to helping them select an appropriate loan, we also offer extra education and support around the purchase process (which can be daunting).